Service Delivery Administrator

Job Title: Service Delivery Administrator

Location: Bury

Department: Service Delivery Company

Division: Avoira

Salary: £18,000 – £20,000 per annum

Benefits: Pension | Medical Cash Plan | Life Assurance | Discounted Gym Membership and more

We have a fantastic new job opportunity for a Service Delivery Administrator with great organisation and planning skills.

As a Service Delivery Administrator you will be responsible for providing high quality first line support for all aspects of our business, including Avoira, Interquartz and Yealink, whilst working closely with our Radio and Telephone Service teams. This is an excellent opportunity to develop your skills and experience within a Service Delivery Administrator role, with plenty of opportunities to develop your career.

Who are we?

We are the largest independent telecoms distributor in the UK, winning a place in the Top 250 growth companies in the UK in 2019. We’ve won numerous industry awards, but we’re the most proud to be an Investors in People Gold Employer, meaning we invest heavily in the development, progression and performance of our people.

Responsibilities:

• Professionally answer all incoming calls and emails effectively and deal with technical queries
• Accurately log details of all faults as they are received on the CRM platform, and ensure they are forwarded to the relevant team as required
• Engage with suppliers via phone, email and online portals
• Provide regular and timely updates to the customer, including the passing on of information from other parts of the business, if required
• Log calls/faults and maintain dialog with subcontractors, ensuring a timely fix whilst keeping the customer informed
• Liaise with internal departments (Accounts / Stores) where required to resolve / investigate issues
• Meet and greet visitors to the building, ensuring the host is aware of their presence
• Sorting and distributing post on a daily basis
• Deal effectively with all hardware equipment faults, issuing return notices for units still under warranty
• Embrace change and provide constructive ideas for improving service, working methods and environment
• Any other reasonable duties and responsibilities considered appropriate by the Management of the Company

Candidate Requirements

Essential:

• Experience of working in a technical helpdesk environment
• Experience of interacting with online portals
• Attention to detail and the ability to meet deadlines and service standards
• Excellent Telephone manner
• Ability to build good customer relationships
• Good understanding of the Telecoms industry
• A good knowledge of the relevant, PC packages (e.g, Outlook, Word and Excel)
• Ability to stay calm and focused under pressure
• Good organisation and planning skills with the ability to work well in a team
• Dependable and flexible

Qualifications:

• Maths/English Level C+
• IT Literate
• Experience of using CRM databases to log and manage customer tickets
• Proven record of quality customer service excellence

What’s in it for you?

• A great team to work collaboratively with
• Excellent training in our products, services and industry, with a focus on self-development
• We’ll support your career goals and help you achieve your true potential
• Lots of company benefits, rewards, recognition and more
• Effective IT Home Working set up
• Team collaboration through regular MS Teams interaction.

Interested?

If you want to join a growing, successful and stable business that can offer an exciting career, click apply now to submit your application and we’ll be in touch.

All candidates must have the right to work in the UK.

Please note all roles that move to offer are subject to receipt of satisfactory references and an identity check.