Senior AV Engineer

We are looking for Senior AV Engineer

Job Title: Senior AV Engineer

Department: AV/VC Engineering

Location: North West England

Salary: up to £32,000 per annum

Benefits: Medical Cash Plan, Pension, Life Assurance, Discounted Gym Membership and more

Purpose of the role: To deliver and maintain our first-class installation services for Audio Visual and Videoconferencing solutions.

Responsibilities:

Responsible for the delivery of installation and commissioning of AV and VC technologies
Work with Avoira Project Managers to lead a team of installation engineers on multi-room / multi-site installations, ensuring daily reports are accurate and daily de-briefs are held including H&S
Attend customer premises to establish fault and restore service in a timely manner
Conduct proactive and reactive maintenance of Audio Visual and Video Conferencing installations
Ensure accurate completion and return of Audio-Visual asset documents upon installation sign off
Ensure accurate completion of field service records and paperwork for customer service visits
Proactively build close working relationships with the Avoira customer portfolio
Identifying further sales opportunities with existing customers and ensure these opportunities are recorded using GreenTree CRM tool
Ensure clear reporting of installation and service back to the relevant department both verbally and writing
Work closely with AV Systems Manager to identify areas of training for all members of the team
Coach and mentor trainee engineers where appropriate
Conduct site surveys, ensuring every aspect of the survey is recorded and reported back to Pre-Sales
Deliver familiarization training to end users after installation sign off
Maintain standards of technical excellence within the department
Any other duties which are commensurate with the role

Key Outcomes:

Successfully deliver an outstanding installation to all Avoira’s customers
Development of AV Installation
Smooth transition of completed installation package to service team for continued support
Grow the company brand as an outstanding integrator of Audio Visual / Videoconferencing solutions

Essential:

At least 4 years’ experience in a Senior AV Engineer / Lead AV Engineer role
Ability to fault find
Excellent verbal and written communication skills
Experience in installing and supporting Audio Visual and Video Conferencing solutions
Ability to read and understand AV system schematics
At least 5-6 years relevant experience as an audio visual and video conferencing engineer including basic programming, rack building and an understanding of cabling schematics
Competent with Extron, Crestron, Kramer products
Competent with Videoconferencing manufacturers such as Poly, Lifesize, Cisco, Starleaf and Avaya
The ability to terminate cables to industry standard
Ability to work under pressure to tight timescales
Flexible approach to working hours
Can accommodate frequent working away from the office
Can accommodate working outside of the UK ECS –Electrotechnical Certification Scheme or equivalent
Understanding of IP networks
Clean UK driving license